Privacy Policy

Privacy Policy Effective Date: September 12, 2026 Learnova (“Learnova”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of students, teachers, and other users of the Learnova platform. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use Learnova through our website, mobile applications, and related services. 1. Information We Collect Depending on how you use Learnova, we may collect: Account Information Full name Email address Phone number Account username and password User role, such as Student or Teacher Profile information Learning Information For students, this may include: Courses enrolled in Lessons accessed Assignment submissions Examination results Course progress Certificates earned For teachers, this may include: Courses created Course materials Scheduled live classes Student/course management information Teacher profile information Payment Information When you subscribe to a paid course, payment processing may be handled through supported third-party payment providers. Learnova may receive information such as: Payment status Transaction reference Amount paid Payment date Subscription status We do not intend to store complete payment-card credentials when payment processing is handled by an authorized third-party payment provider. 2. How We Use Information We may use collected information to: Create and manage user accounts Provide courses and live classes Process subscriptions and payments Manage course access Track learning progress Process assignments and examinations Issue and verify certificates Communicate with students and teachers Provide customer support Detect fraud, abuse, and unauthorized access Improve Learnova services Maintain platform security Comply with applicable legal and regulatory requirements 3. Live Classes When you participate in a Learnova live class, certain technical information may be processed to provide the live video and audio service. This may include: Display name User/account identifier Room or class identifier Connection information Device and technical information Live-class services may be provided through third-party technology providers. 4. Cookies and Technical Information Learnova may use cookies and similar technologies to maintain sessions, remember preferences, improve security, and understand how the website is used. We may also automatically receive technical information such as: IP address Browser type Device type Operating system Approximate usage information Pages or features accessed 5. Sharing Information We may share limited information with trusted service providers where necessary to operate Learnova. These may include providers for: Payment processing Cloud hosting Database and authentication services Live video services Email and notifications Security and technical infrastructure We do not sell users' personal information for advertising purposes. We may also disclose information where required by applicable law, legal process, or a lawful governmental request. 6. Payment Providers Payment transactions may be processed through supported payment providers. When a payment is initiated, information necessary to complete and verify the transaction may be shared with the relevant payment provider. Users should also review the privacy and terms applicable to the payment provider they choose. 7. Data Security We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. However, no internet-based system can be guaranteed to be completely secure. Users are responsible for protecting their account credentials and should not share passwords or authentication information with others. 8. Data Retention We retain personal information only for as long as reasonably necessary to provide our services, maintain legitimate business records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal obligations. Some transaction, subscription, certificate, or accounting records may need to be retained for longer periods where required by law or legitimate business requirements. 9. Your Choices and Rights Depending on applicable law, you may have rights regarding your personal information, including the ability to: Request access to information associated with your account Request correction of inaccurate information Request deletion of certain information Request information about how your data is used Withdraw consent where processing is based on consent Some information may need to be retained where we have a legal or legitimate reason to do so. To make a privacy-related request, contact us using the contact details below. 10. Children's Privacy Learnova is intended to provide educational services to learners of different educational levels. Where a user is a minor, use of Learnova should be consistent with applicable age requirements and, where required, the involvement or consent of a parent or legal guardian. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. 11. Third-Party Services Learnova may use third-party services to provide hosting, authentication, payments, communications, analytics, live classes, and other technical functions. Those providers may process information according to their own terms and privacy policies. 12. Account Deletion Users may request deletion of their Learnova account by contacting us. Before deleting an account, we may need to verify the identity of the requester. Certain information may be retained when required for legal, security, financial, dispute-resolution, or legitimate business purposes. 13. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When material changes are made, we may provide appropriate notice through the Learnova platform or website. The updated policy will show its effective date. 14. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: Learnova Email: info@learnova.et Website: learnova.et